Booking & Payment Policy

All sessions at Nuri Learning are 50 minutes in duration and must be booked in advance. To confirm and secure a scheduled session, full payment is required prior to the lesson.

Bookings are confirmed only once payment has been received, ensuring that each student’s allocated time is reserved.

When making a payment, parents are kindly requested to include the student’s full name in the payment reference or notes to ensure accurate allocation of sessions.

All payments are processed in UAE Dirhams (AED). For international payments, the final amount received may vary depending on exchange rates and any applicable bank charges.

Sessions are booked for specific time slots, and payment secures that allocated time.

When adding a new payment method or card, please allow 2–3 working days for processing, as some banks may require additional time to complete transactions.

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Cancellation & Rescheduling Policy

We understand that changes may arise; however, to maintain consistency and fairness for all students, we require a minimum of 24 hours’ notice for any cancellations or rescheduling requests.

All cancellation and rescheduling requests must be submitted via email at nurilearning@gmail.com. Please note that messages sent through WhatsApp or other forms of communication are not considered valid for cancellation purposes, as email is our primary and official channel for managing bookings.

Sessions cancelled with at least 24 hours’ notice may be rescheduled at a mutually agreed time. Cancellations made with less than 24 hours’ notice, as well as missed sessions without prior notice, will be charged in full.

Repeated last-minute cancellations may affect future booking availability.

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Punctuality & Attendance Policy

Students are expected to attend sessions on time. If a student joins late, the session will still conclude at the scheduled time to avoid disruption to subsequent bookings.

If a student is absent without notice, the session will be considered completed and charged accordingly.

In the event that Nuri Learning is responsible for a delay or reschedule, the session time will be extended or rescheduled where appropriate.

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Online Lessons Policy

All sessions are conducted online via Zoom in a dedicated 1:1 format. Students are expected to join sessions with a stable internet connection and access to a suitable device with working audio and video. For younger students, parental support in ensuring a quiet and appropriate learning environment is recommended.

All sessions are strictly confidential between Nuri Learning, the student, and their family. Recording of sessions by parents or students is not permitted. Any sharing of lesson materials or examples of student work will be carried out by Nuri Learning where appropriate and with consideration for providing clear and constructive feedback.

In the event of technical difficulties on the student’s side, reasonable adjustments may be made where possible. However, due to scheduled sessions that follow, any time lost may not always be recoverable.

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Inclusive Learning Support Policy

Nuri Learning provides structured and supportive sessions for students with diverse learning needs, including students of determination. Each session is carefully adapted to the individual student’s profile, taking into account their pace, strengths, and areas for development to ensure an accessible and effective learning experience.

Where available, parents are strongly encouraged to share any relevant documentation, such as school learning plans, individual education plans, or professional reports. This information supports a more personalised and effective learning approach.

All documents must be submitted via email to ensure the security and confidentiality of sensitive information. Documents shared via WhatsApp or other informal communication channels will not be considered.

While we provide personalised educational support and strategies, our services do not constitute clinical, medical, or therapeutic intervention.

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Academic Responsibility Policy

Nuri Learning is committed to providing high-quality, structured educational support tailored to each student’s needs. However, academic progress and outcomes depend on the student’s engagement, consistency, and effort both during and outside of sessions.

To support and consolidate learning, students may be provided with optional homework or additional practice tasks. These are designed to reinforce key concepts, build consistency, and encourage independent learning. Completion of homework is not mandatory; however, it is strongly recommended as a valuable tool to support ongoing progress.

In line with standard educational practice, parents play an important role in supporting regular attendance, maintaining a consistent learning routine, and encouraging students to engage with the learning process.

While we aim to support measurable improvement and academic development, Nuri Learning does not guarantee specific grades or examination results.

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Privacy & Confidentiality Policy

All personal information provided by students and parents is treated with strict confidentiality and is used solely for the purpose of delivering the 1:1 services.

Nuri Learning is committed to handling all personal data in a secure and responsible manner, in accordance with applicable data protection regulations within the UAE. Information will not be shared with third parties without prior consent, unless required by law.

Any documents, records, or personal information shared with Nuri Learning — including educational reports or learning plans — will be handled with care and stored securely. For this reason, all sensitive information must be submitted via email, which is our official and secure communication channel.

We are committed to maintaining a professional and respectful standard of confidentiality at all times.

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Communication Policy

At Nuri Learning, we maintain clear and professional communication with parents to ensure consistency and organisation throughout the learning journey.

Our official communication channel is email, and all important matters — including bookings, cancellations, scheduling changes, and the sharing of documents — must be communicated via email. This ensures accuracy, proper record-keeping, and the secure handling of information.

Parents are welcome to reach out via social media or messaging platforms for general enquiries or informal communication. However, please note that such platforms are not considered official channels for managing bookings or making formal requests.

We aim to respond to all communications in a timely and professional manner, ensuring clarity and continuity in all aspects of the student’s learning experience.

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General Policy

Nuri Learning reserves the right to update these policies where necessary to ensure the continued quality and consistency of services.